FAQ

Larnaca International Airport:
Monday – Sunday (Open 24 Hours)

Paphos International Airport:
Monday – Sunday (Open 24 Hours)

Shopping at Duty Free is a unique experience for travellers seeking convenience and value. With services like Click & Collect, Shop & Collect, and Home Delivery, you can enjoy a seamless shopping experience with ultimate flexibility, choosing when and where to receive your purchases. 

At Cyprus Duty Free, you will discover a vast selection of perfumes, cosmetics, and other products, providing endless choices and reasons to shop there. 

International travellers can enjoy savings on certain goods such as alcohol, tobacco and perfume, due to tax and duty exemptions. Meanwhile, all travellers can explore exclusive brands and benefit from prices often lower than downtown.

To make your journey even easier, you can find your favourite products in travel-sized formats, perfect for carrying on board and adhering to airline regulations. Before you shop, check your destination’s duty-free allowances through IATA and make the most of your shopping experience!

With all these advantages, shopping at Cyprus Duty Free is a unique experience worth enjoying!

Duty-free means “without tax.” Stores that sell duty-free products are located in airports or other travel hubs. Certain goods — such as alcohol, tobacco, perfume, and cosmetics — are often cheaper in duty-free shops, because these stores don't have to charge value-added tax or other consumer tax.

Duty-free shopping is only available to individuals who are traveling. 

Collecting your purchases has never been easier!

Your reservation will be ready for you at Larnaca or Paphos airport upon departure or arrival. 

For EU travellers, our “Shop & Collect” service lets you shop before your flight and conveniently pick up your purchases at our collection point in arrivals.

For even more flexibility, our “Click & Collect” service allows all travellers to shop online up to 1 month before flying—up to 24 hours before departure from Larnaca and 72 hours from Paphos—and pick up their orders from our contactless eLockers in the Departure Lounge. It’s as simple as scanning your boarding pass, entering your unique code, and grabbing your goodies!

For more information on our Click & Collect services, click here.

Buy before you fly – Collect on your return

Shop before you fly, then simply collect on your return. Now there is no need to take your airport shopping with you when you fly. We will look after your purchases for free while you are away.

And to make sure you don’t forget; we will send you a text 24 hours before you are due to return to remind you to pick up your purchases! They will be waiting for you in our Shop & Collect collection point in arrivals.

Shop & Collect is a free service available to all passengers travelling within the EU with no restrictions on products.

Our “Click & Collect” service allows all travellers to shop online up to 1 month before flying—up to 24 hours before departure from Larnaca and 72 hours from Paphos—and pick up their orders from our contactless eLockers in the Departure Lounge. It’s as simple as scanning your boarding pass, entering your unique code, and grabbing your goodies!

For more information on our Click & Collect services, click here.

1. Browse Products Online and Add items to your cart.
2. Complete the pre-checkout questionnaire.
3. Proceed to Billing & Payments to complete payment and verify pickup details.
4. Receive your confirmation email and PIN number.
5. Visit the eLockers at the Airport.
6. Scan your boarding card and enter your PIN number at the eLockers.
7. Collect your items from the eLockers.

Click here for further information.

Only customers travelling within the EU can make use of the Home Delivery service. The service is available only in the Republic of Cyprus.

Click here for more information regarding Home Delivery

There is no restriction on the amount customers can purchase in our shops. Passenger’s allowances are dictated by their destination country.

Click here for more information regarding passenger’s allowances based on their destination country.

For further information please visit www.iata.org

You can buy a range of spirits, tobacco, fragrances, cosmetics, confectionery, toys and gift items at airport prices on your return to the Cyprus.

Don’t worry! You can contact our Customer Care service for a speedy solution to any problem, contact details are on your receipt.

Please contact us at [email protected]

We secure a large number of products that are exclusive to Cyprus Duty Free and are not available to purchase anywhere else in the Cyprus Local Market.

The EU includes the following 27 countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including the Balearic Islands – Mallorca, Ibiza and Menorca), Sweden and the Netherlands.

You can shop online between 1 month and up to 24 hours in advance of Departing from/Arriving into Cyprus (72 hours for Paphos). You can collect your purchases on your departure or on arrival back to Cyprus.

Yes, you can purchase online when you Depart and Collect on your return only when you are travelling within the EU.

You can collect your order at the E-lockers in the Larnaca and Paphos airports shopping area depending on your flight origin and destination declared when you placed your order.
The e-lockers will require a six-digit PIN that you will receive by email and SMS and in the case of departures flights, the scanning of your boarding pass.

A map of the locations of the e-lockers can be found here.
A photographic proof of identify might be requested at the collection point if the E-lockers are for any reason not available. Please note that we do not deliver goods purchased online to any country.

eLockers can be found at both the Departures and Arrivals locations at Larnaca & Paphos Airport. Please view our maps to see the exact location for your pickup point.

Once an order has been places it cannot be amended.

Should you wish to cancel your order before collection, you can contact our Customer Service Team who will process a refund for you.

Please email: [email protected]

We work hard to ensure that our online product selection is available to purchase and in stock for your order. In the rare instance that your item is out of stock when we are preparing your order, we will contact you by email to inform you that the item has been removed from your order and a refund processed. Between your order being placed and your departure, this item may come back into stock, so please do check at the Airport on your departure. Our team will be happy to help you locate any item.

Our website carries a large selection of your favourite brands but some items may not be available online. Please contact our Customer Service Team and they can confirm whether your item is available in store. Make sure you check the website regularly as new products and brands are added every week.

Wine and Spirits are restricted items which can only be purchased by those passengers over the age of 18 years. Should you wish to buy these items you will be asked to confirm that you are over 18 years of age on the website.

Tobacco and cigarettes are not sold online. Tobacco and cigarettes can be purchased in store at the airport but only to those passengers aged 18 years and over. You may be asked to prove your age by showing photo I.D.

The reason we need the flight information is to comply with our legal obligation deriving from the Customs Law to correctly and accurately separate between sales to passengers travelling within and outside of Europe.

It is mandatory to provide your flight number at the pre-checkout questionnaire as this is used to validate the scanning of your boarding card at the eLockers.

At the moment this site cannot accept online purchases for connecting flights.

When you purchase items either in store or online please take into consideration the luggage regulations of your airline if you are Departing. If you are travelling to an EU Destination and find that your luggage allowance will not be accepted on your flight, you can use our ‘Shop & Collect’ service to conveniently collect your purchases at Arrivals upon your return.

Your order will be kept at ‘Click and Collect’ eLocker until you next travel. If your travel plans are cancelled and you won’t be travelling in the near future we can cancel and refund your order.

Please contact Customer Service at: [email protected]

Cypurs Duty Free offers a 30 day returns policy in stores and a 30 day return policy from the day of collection when online shopping, provided that the item has not been used and is in pristine, resalable condition. Requests for refund will be processed only if the Customer provides the original receipt/proof of purchase. The company reserves the right to refuse the refund of an item.

Refunds can be executed only in the same payment method and currency used in the original purchase or in the form of a voucher.

This policy does not cover items purchased on discounted price and is in addition to the customer’s statutory rights.

For reasons of hygiene, returns of hosiery, underwear, swimwear, worn or washed clothes, food items, earrings, some specific types of cosmetics or other personal items are not accepted.

To create An Account,  you can click here or click on the 'Create An Account' option found under the User icon on the Main Menu bar.

Alternatively you can click 'Create An Account' in the footer menu under the 'You Account Section' at the very bottom of the page.

To delete your account, please email us at [email protected]

To create your Favorites List, you will need to Create an Account and will then be able to click on the heart icon located on the product or product page. Your favorited items will then be saved in you Account profile.

 

*Favorite icons will only appear after you have logged into your account.

You can reset your password by clicking ‘Lost your password?’ on the Login page where you will then receive an email with a reset password link.

You can also update your password by going to logging in to to your account and clicking on  ‘My account information’. On the top right hand corner of the Edit Profile box, you will see the option to click and Change password. Once clicked, follow the next steps to succesfully update your password.

 

 

Please feel free to contact us via email at [email protected], via our contact form here or by phone at +35724841400.

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